Our Return Policy

We understand that sometimes things don’t work out. That’s why we offer a 3-day return policy. To be eligible for a return, your item must be:

• Unworn and unused

• With original tags attached

• In its original packaging

• Accompanied by a proof of purchase

To start a return

Contact us at birdielandsg@gmail.com. We’ll provide a return shipping label and instructions. Please note that returns without contacting us first will not be accepted.

For any return-related questions, please contact us at birdielandsg@gmail.com.

Damages and Issues

We want to ensure your complete satisfaction. Please inspect your order upon delivery. If you encounter any issues such as defects, damage, or incorrect items, please reach out to us right away.

We're committed to making things right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

Want to exchange your item? Contact us with your desired exchange. Your item must be unworn, unused, with tags, and in its original packaging. A proof of purchase is required.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method. Please allow processing time.